FAQs

  • How can I purchase your services

    You can mail us at info@phoenix.template or go to our services page to directly choose and pay to buy the services we provide.

  • How much do your service cost?ales

    Our services can be availed at a minimum cost. Please visit info.phoenix-tw.com to get insights into the better purchase plans.

  • Do you offer any money-back guarantee?

    We offer refunds to customers who are eligible to get one under our terms and conditions, as well as our policies.

  • Do you avail any delivery tracking option?

    Yes. You can track your order and shipment details through the purchase code that we send, and know the current status of your purchase

  • What happens if I’m not available to receive?

    Our delivery team will try to reach you if you’re not available, and you can choose to pick it up from our pick-up points

  • Do you allow customized notification option

    Yes, you can customize and select the topics that you want to be notified about and remove the ones you think are unnecessary.

  • Are my notifications secure

    Yes, we take data security seriously and all the information, including your notification types and other things, are protected and cannot be shared.